Pharmacy kiosks work on the same premise as vending kiosks and allow patients to pick up prescription drugs right away. The pharmacy kiosk is also known as a drug kiosk, a self-serve medical kiosk, etc. Pharmacy kiosks are best for specialist clinics, college clinics, and pharmacies since they offer quicker service and greater convenience. Pharmacy kiosks shorten the line of customers’ tasks by making it easier to check in, pick up medications, shop, pay, and other processes. The customer first authenticates himself using a barcode on his mobile device. Finally, in order to recover his order, he must enter a PIN. The third step involves selecting and labelling the drug while the chemist views the order remotely. Upon verification, the chemist approves the release of the order, allowing the patient to get their medication.

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A new appreciation for pharmacy kiosks has emerged as a result of the COVID-19 pandemic and the necessity for social isolation. Customers may pick up their medicines quietly, away from crowds, just like they do when using an ATM. Automated dispensing systems and prescription pick-up kiosks are currently permitted by many state pharmacy boards across various countries. Many other states are realizing the advantages of utilizing technology for patient care to increase access to pharmacy services in response to the COVID-19 pandemic. Patients are utilizing prescription pick-up kiosks and automated storage, dispensing, and delivery systems, which enable them to get their drugs at places far from a pharmacy. Hence covid-19 pandemic has paved the path for the growth of the global pharmacy kiosk market.

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Global Pharmacy Kiosk Market Developments

  • The popularity of pharmacy kiosks has been growing rapidly, estimating that nearly 75% of pharmacies in the US now have at least one kiosk on their premises. This is due to the convenience and efficiency that these machines provide, allowing customers to check in for their prescriptions without having to queue up or wait for a pharmacy technician. Furthermore, these kiosks are also helping pharmacies save money as they require fewer staff members and no extra space to accommodate them. As a result, some pharmacies have reported an increase in profits of up to 5%.
  • A growing number of self-service kiosks are being used. Self-service kiosks have long been used in hospitals to assist patients with registration, form completion, and speeding up the medical process. Self-service kiosks have begun to be deployed in pharmacies recently, giving customers faster service. The majority of pharmacists are unable to offer 24-hour support, which may prevent some patients from receiving timely care and cause the pharmacies to lose out on business. With the introduction of pharmacy kiosks, the pharmacy can be open continuously even when unstaffed. It lowers labour expenses for pharmacies and gives patients prompt service. Moreover, due to lengthy wait times and travel distance, some patients may stop taking a drug without consulting their doctors. Pharmacy kiosks make it easier for patients to pick up their medications and remove any difficulties, making them more willing to insist on taking their medications. Additionally, since patients don’t have to discuss their conditions in public, pharmacy kiosks can help protect patients’ privacy.
  • Leading players in the pharmacy kiosk market are looking forward to introduce advanced kiosks with various features. For instance, a prominent U.S. robot manufacturer and Smart Rx Systems have partnered. A medication management system that administers medication on demand and offers video conferencing access to a live chemist for managing pharmaceutical therapy has been developed by the partnership. The Smart PharmAssist Kiosk is capable of carrying out all tasks carried out by a retail pharmacy, including labelling the vial with patient information data, printing medication instructions, consulting with a licensed pharmacist, and prescription verification, insurance verification, finding the drug within the kiosk, counting the number of drugs required by the prescription, insurance reimbursement, and cost comparison to reflect profit or loss.
  • Asia Pacific region is anticipated to be the fastest growing in the pharmacy kiosk market during the forecast period. Due to the rising investment in advanced healthcare systems pharmacy kiosk has experiencing a huge demand in countries such as India, China, Japan and many other countries. Public institutions and government bodies are highly investing into these pharmacy kiosks making it easier for the patients to get medication immediately. Moreover, the leading players in the market are strategically looking forward to partnerships and mergers to expand their presence in the Asian market which will boost the growth of the overall pharmacy kiosk market.

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Global Pharmacy Kiosk Market Snapshot


Market Value in 2022



USD 1.3 Billion


Growth Rate (2023 – 2031) 14.9%




Market Segmentation

·         By Type

o   Point systems

o   Self services

·         By Application

o   Wellness products

o   Over the counter medications

o   Prescribed medication

o   Others

·         By End Users

o   Hospitals and Clinics

o   Retail Pharmacy

o   Supermarket and Hypermarket

o   Others







Companies Included

·         Aila Technologies, Inc.

·         BAÜNE

·         Baylor Scott & White Health

·         Bell and Howell LLC.

·         medifriendRx

·         Smart RX Systems.

·         TCE-Group

·         Telepower Communication Co., Ltd.

·         Other Market Participants








Regions Covered

·         North America (U.S., Canada, Mexico, Rest of North America)

·         Europe (France, The UK, Spain, Germany, Italy, Nordic Countries (Denmark, Finland, Iceland, Sweden, Norway), Benelux Union (Belgium, The Netherlands, Luxembourg), Rest of Europe

·         Asia Pacific (China, Japan, India, New Zealand, Australia, South Korea, Southeast Asia (Indonesia, Thailand, Malaysia, Singapore, Rest of Southeast Asia), Rest of Asia Pacific

·         Middle East & Africa (Saudi Arabia, UAE, Egypt, Kuwait, South Africa, Rest of Middle East & Africa)

·         Latin America (Brazil, Argentina, Rest of Latin America)

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